Questions about Account

1.How to change the login password of Sino-Rich trading software "SP Trader Pro HD"?
  • First log in to the APP with the old password
  • As shown in the figure below, click on the upper left corner --> Change Login Password --> Enter the old password and the new password twice
  • You will receive an email notification when the password is successfully changed

          

2.What should I do if I forget the login password of Sino-Rich trading software "SP Trader Pro HD"?
  • Contact our Customer Service Department in one of the following three ways:
     --Email (cs@sinorichhk.com)
     --or WhatsApp (+852 5422 7888)
     --or Phone (+852 3101 0504)
  • The company will send a one-time password to your email or mobile phone, as shown in the figure below, log in again --> enter the authentication code (two-factor authentication) --> reset the new password
  • You will receive an email notification when the password is successfully changed

     

3.How to update account information? (such as changing email, phone number, address, etc.)
Fill in the official website form: Customer Service --> Form Download --> Account Related -->「4.Change Account Information」, and submit it to Sino-Rich Securities as required on the page.

Questions about Account

1.How to change the login password of Sino-Rich trading software "SP Trader Pro HD"?
  • First log in to the APP with the old password
  • As shown in the figure below, click on the upper left corner --> Change Login Password --> Enter the old password and the new password twice
  • You will receive an email notification when the password is successfully changed
         
2.What should I do if I forget the login password of Sino-Rich trading software "SP Trader Pro HD"?
  • Contact our Customer Service Department in one of the following three ways:
     --Email (cs@sinorichhk.com)     
     --or WhatsApp (+852 5422 7888)     
     --or Phone (+852 3101 0504)
  • The company will send a one-time password to your email or mobile phone, as shown in the figure below, log in again --> enter the authentication code (two-factor authentication) --> reset the new password
  • You will receive an email notification when the password is successfully changed
     
3.How to update account information? (such as changing email, phone number, address, etc.)
Fill in the official website form: Customer Service --> Form Download --> Account Related -->「4.Change Account Information」, and submit it to Sino-Rich Securities as required on the page.